Browse houseofriana.com. Add what calls to you. Checkout. Pay. Done. An order confirmation hits your inbox within minutes. If it doesn't, check spam before writing to us. Gmail has strong opinions and an even stronger filter.

All major credit and debit cards, UPI, and net banking. Everything is prepaid. No Cash on Delivery, not because we don't trust you, but because we learned that returns are far less complicated when money has already moved. Payments go through a secure, PCI-DSS compliant gateway. We never see your card details. Not even a peek.

No. Once it's placed, it's locked. This isn't stubbornness. It's the logistics reality of a small team moving fast. Need a change?Cancel within 24 hours before dispatch, then place a fresh order. Act fast. Our dispatch team has no chill.

Yes, within 24 hours of placing it, as long as it hasn't shipped. Email support@houseofriana.com with your Order Number.

A 2.5% payment gateway charge will be deducted. That goes straight to our payment processor, not us.

Once dispatched, there is no cancellation. Please don't refuse the delivery either. Return shipping costs come off any refund you'd otherwise receive.

Annoying. Not uncommon. Your bank typically auto-reverses this within 5 to 7 business days.
Still missing after that? Email support@houseofriana.com with your transaction reference. We'll trace it with you

Processed within 1 to 2 business days. Delivered within 5 to 7 business days from dispatch. Remote pin codes may need a little more patience, the universe isn't always in a hurry. The moment your order leaves us, you'll get a dispatch confirmation with tracking details.

Your dispatch email has a tracking link. You can also track from 'My Account' on the website. Tracking not updated 48 hours after dispatch? Write to us. We'll chase the courier so you don't have to.

Don't accept it. Note the damage with the courier on the spot. Then email support@houseofriana.com within
24 hours with your unboxing video and images of both outer and inner packaging.
This is exactly why we ask for that video every single time. It's your protection, not a formality.

Opened products cannot be returned. This is a hygiene standard, not small print we buried hoping you wouldn't read it. If your order hasn't dispatched, cancel within 24 hours. If you chose the wrong variant, write to us before your next order. We'd genuinely rather help you get it right than deal with a return neither of us wanted.

That's completely on us and we will fix it, fast. Report within 48 hours with your unboxing video, Order Number, and clear images of the product and packaging. No 14 forms, no 45-minute hold music, no runaround. We'll arrange a replacement or refund.

Only if we sent you the wrong one. We don't offer preference-based exchanges. But we do offer honest advice before you order, write to us if you're unsure about a variant. Getting it right the first time is better for everyone.

Approved refunds process within 5 to 7 business days of our confirmation. Allow another 5 to 7 for your bank to reflect it. Original payment method only. No store credit. No workarounds. No drama.

You're right. Most of them are fragrant mineral mixes churned out in bulk. Synthetic fragrances, artificial dyes, cheap fillers that have no business being anywhere near your skin. We know, because we read every label.

CHALICE is built differently. Every blend is anchored in premium minerals. Himalayan Pink Rock Salt carrying 84 trace minerals. Pharmaceutical-grade magnesium sulphate. Both chosen for their specific mineral profiles and centuries of documented therapeutic use, not because they were the cheapest option in the catalogue.

Every essential oil is steam-distilled, sourced from leading manufacturers, verified for purity. No synthetic fragrance. No shortcuts.

Each variant is aligned to a specific restorative intention and a planetary tradition documented across Vedic, Celtic, and other healing traditions.

Then we go further. Every variant made with whole botanicals comes with a muslin cloth for a completely mess-free ritual, and every jar carries affirmations to set your intention before you even step in. The ritual begins the moment you open the box.

That's what's different.

Good question. And we respect you too much to dress it up.

Here is what we know. Every CHALICE variant is formulated during the lunar phase aligned with its restorative purpose. Waxing moon for energising and building. Waning moon for releasing and restoring.

This practice is documented across healing traditions that long predate the wellness industry's Instagram presence. The moon's gravitational influence on water is documented science. Your body is approximately 60% water. We will let you draw your own conclusions.

There is also the matter of vibration. Everything physical vibrates. Down at the molecular level, the atoms in every compound are in constant motion, each substance carrying its own characteristic frequency.

That is not mysticism. It is the basis of vibrational spectroscopy, the science that identifies a material by the unique way its molecules move. Every mineral and every essential oil in a CHALICE blend is its own distinct compound, so each carries its own signature. We pair those elements to match the intention of each variant.

The science tells you the frequencies are real and unique. The tradition tells you which ones to reach for.

Here is what we also know. You do not have to believe in it for it to work. You just have to show up. And if you are the kind of person who reads the FAQ before buying, you are already halfway there.

Your chosen ritual soak. A muslin cloth with every variant made with whole botanicals, so you get the full botanical experience with zero mess (Frost has no botanicals, so it needs none). And your ritual card, which carries your variant-specific affirmation along with everything else you need to begin the ritual.

Fill your bath with warm water. Add the recommended amount from the packaging. Let the salts dissolve. Use your muslin cloth to hold the botanicals in the water, zero mess, full ritual. Read your affirmation. Set your intention. What do you need more of today? What are you ready to put down? Then get in. Soak for at least 20 minutes. This is a ritual. Not a rinse. The water will meet you where you are.

Fill a foot basin with comfortably warm water. Add the recommended amount. Let the salts dissolve, then place your botanicals with the muslin cloth. Soak for 20 minutes.

Evening is best. Your feet have been carrying the full weight of the day, literally and energetically.

This is probably the most underrated 20 minutes you can give yourself all week. High performers who treat restoration as infrastructure already know this. The rest of you are about to find out.

Nothing is wrong. Everything is right. Clumping is what happens when live botanicals and steam-distilled essential oils meet mineral salts in the complete absence of synthetic anti-caking agents. Clumping means your product is real. It means you didn't pay for fillers. Break the clumps gently before use. The ritual is completely intact.

Each CHALICE variant is built around a specific restorative purpose, detailed on every product page.

If you're just beginning your restoration journey, start with our 120g trial sizes. They are designed for exactly that: the beginning.

If you already know that restoration is non-negotiable, our 240g practice sizes deliver the same uncompromising formula with better value per ritual. Bigger volume, same formulation.

Still unsure? Email support@houseofriana.com and tell us what you're carrying right now. What you need more of. What you're ready to release. Helping someone find their right CHALICE is one of our favourite conversations.

Yes. And we are going to be specific about it. The wellness industry is full of vague claims on labels that do not hold up to scrutiny.

Here is what you will never find in a CHALICE formulation:

• Parabens. Synthetic preservatives linked to hormone disruption and breast cancer.
• Phthalates. Endocrine disruptors that hide inside synthetic fragrance blends.
• SLS and SLES. Sodium lauryl sulphate and sodium laureth sulphate, petroleum-derived synthetic detergents added to create foam and lather.
• Synthetic fragrance, or 'parfum'. A single ingredient declaration that can legally conceal hundreds of undisclosed chemicals.
• Artificial dyes or synthetic colourants.
• Triclosan. An antibacterial agent and hormone disruptor banned in several countries.
• DEA and TEA. Diethanolamine and triethanolamine, foaming agents that combine with preservatives to form carcinogens.
• Formaldehyde-releasing preservatives.
• Synthetic anti-caking agents.
• Mineral oil. A petroleum by-product used as cheap filler that sits on skin without absorbing.

Every CHALICE ingredient is botanical, mineral, or steam-distilled essential oil. Full ingredient lists live on every product page and are printed on every pack.

Excellent catch. Yes. Magnesium sulphate, the mineral compound that forms the basis of what we call Epsom salt, is a sulphate.

It was first discovered in a natural spring in Epsom, England in the 1600s. Dr. Nehemiah Grew documented its composition and therapeutic properties in 1695. It has been used in therapeutic bathing ever since.

The sulphates we exclude are a completely different category. SLS and SLES, sodium lauryl sulphate and sodium laureth sulphate, are synthetic, petroleum-derived detergents. They are manufactured through industrial chemical processes and added to personal care products specifically to produce foam and lather.

These are not the same compound. They are not even distantly related. Using one as justification to avoid the other would be like refusing water because it contains hydrogen.

We include magnesium sulphate because the mineral compound is genuinely therapeutic. We exclude SLS and SLES because they are genuinely not. We draw that line clearly, and we're glad you asked us to explain it.

Completely. No animal testing at any stage, formulation, ingredient sourcing, or finished product. Non-negotiable.

Himalayan Pink Rock Salt from the Khewra Salt Mine, 84 trace minerals. Pharmaceutical-grade Epsom salt (magnesium sulphate) sourced for therapeutic purity. Botanicals from trusted suppliers across India. Steam-distilled essential oils verified for purity and potency. No synthetic substitutes.

Yes. And we are going to be specific about it. The wellness industry is full of vague claims on labels that do not hold up to scrutiny.

Here is what you will never find in a CHALICE formulation:

• Parabens. Synthetic preservatives linked to hormone disruption and breast cancer.
• Phthalates. Endocrine disruptors that hide inside synthetic fragrance blends.
• SLS and SLES. Sodium lauryl sulphate and sodium laureth sulphate, petroleum-derived synthetic detergents added to create foam and lather.
• Synthetic fragrance, or 'parfum'. A single ingredient declaration that can legally conceal hundreds of undisclosed chemicals.
• Artificial dyes or synthetic colourants.
• Triclosan. An antibacterial agent and hormone disruptor banned in several countries.
• DEA and TEA. Diethanolamine and triethanolamine, foaming agents that combine with preservatives to form carcinogens.
• Formaldehyde-releasing preservatives.
• Synthetic anti-caking agents.
• Mineral oil. A petroleum by-product used as cheap filler that sits on skin without absorbing.

Every CHALICE ingredient is botanical, mineral, or steam-distilled essential oil. Full ingredient lists live on every product page and are printed on every pack.

CHALICE formulations contain live botanicals and steam-distilled essential oils, with no synthetic preservatives. That means every variant has its own shelf life, and we are specific about it so you get the full ritual experience.

Check the best before date and the use-within period printed on your jar. They are specific to that variant and that batch.

What's consistent across all variants: store in a cool, dry place away from direct sunlight. And please don't leave an open jar in a steamy bathroom. Humidity degrades the botanicals and essential oils faster than time will.

We would rather give you an honest shelf life than a flattering one.

Yes. All six CHALICE variants are completely vegan. No animal-derived ingredients of any kind.

You're right. It isn't. And we're not going to dress that up. Our current packaging gets your product to you safely and intact but it's not where we want to be, and it's not where we're headed. We are actively researching sustainable alternatives that don't compromise product integrity or shelf life. When we get there, you'll hear about it loudly. We won't announce the journey as the destination.

Our formulations are built without SLS, synthetic fragrance, artificial dyes, or known harsh irritants. But sensitive skin is deeply personal. Patch test before full use: a small amount on your inner wrist or forearm, 24 hours, before committing. Ingredient lists are on every product page, review them before you buy. When in doubt, write to us first. We'd rather talk you through it than have you react.

Some essential oils and botanicals are not recommended during pregnancy or breastfeeding. Please consult your doctor or midwife before using any CHALICE product during this time.

We mean this sincerely. No ritual product, however well-made and well-intentioned, is worth a risk to you or your baby. Check with your healthcare provider first.

This isn't a disclaimer. It's genuine advice from people who actually care about the answer.

Our formulations are designed for adults. For children under 12, we don't recommend use without medical guidance. For ages 12 and above, patch test before use. Have a specific need for a younger family member? Write to us with their age and what you're looking for. We'll tell you honestly what works and what doesn't.

No. CHALICE products are cosmetic wellness formulations. They are not medicines. Not substitutes for medicine. Not shortcuts around a doctor. They will not diagnose, treat, cure, or prevent any health condition. If you have a health concern, please see a doctor. A beautifully crafted ritual soak is many things. A prescription is not one of them.

Stop use immediately. Rinse the affected area thoroughly with water. If the reaction is severe, seek medical attention first, then contact us.

Once you're okay, email support@houseofriana.com with your Order Number, product name, and what happened.

We take every report seriously. Your feedback makes every future batch safer.

Yes. The Restoration Set, The Portal Set, and The Mix Set are our curated CHALICE ritual kits, each a complete, intentional gift experience. Details and availability on the product pages at houseofriana.com.

Yes. Add it at checkout. Keep it real. The product will do the rest.

Yes. Whether it's team gifting, a corporate wellness programme, or a batch for your clients, email support@houseofriana.com and tell us what you're trying to do, for how many people, and by when. Be specific about what you need. We'll come back to you with an honest answer about what's possible, what isn't, and what it looks like. No vague commitments. No overpromising. Just a real conversation about a real brief.

Possibly. We are a small, intentional team and we genuinely enjoy a specific challenge, a particular botanical blend, a scent profile built around a specific intention, a formulation for a unique need. Write to us with the details. We'd rather disappoint you honestly than delight you temporarily.

The recipient can write to us directly at support@houseofriana.com, no need to involve the gifter. Report within 48 hours with an unboxing video and images of the packaging. We'll sort it.

No. Guest checkout works perfectly. Creating an account gives you order history, faster checkout next time, and, when our loyalty programme launches, the ability to earn and track points. Worth doing. Entirely your call.

Email support@houseofriana.com. We'll action it within 30 days. Your order history will be retained as required under GST and accounting law, but your personal data will be removed.

We're building it, and we're going to do it right before we do it fast. Full details will be announced to registered customers first. Create an account. Opt in to communications. You'll be the first to know.

You refer someone. They place their first order. You both benefit. Exact mechanics, rewards, eligibility, how to participate, will be published at houseofriana.com when the programme launches. Good things are coming. Stay tuned.