Shipping policy

Shipping Policy · How Your Order Reaches You

Effective Date: 3 November 2026 · Version 1.1 · houseofriana.com

Where We Ship

We currently ship across India. International shipping is not available yet, though it is firmly on our roadmap. If you are writing from outside India and would like CHALICE, tell us where you are. We love knowing where the need lives.

Processing & Dispatch

Orders are processed within 1 to 2 business days of confirmation, excluding Sundays and public holidays. The moment your order leaves us, you will receive a dispatch confirmation by email with your tracking details.

Delivery Timelines

Estimated delivery is 5 to 7 business days from dispatch, depending on your location. Remote pin codes may take a little longer, and we appreciate your patience.

Shipping Charges

Shipping is free on every order within India. Cash on Delivery orders carry a COD fee of ₹56 (incl. GST), shown at checkout before you place your order, so nothing is added after your order is placed. Where a refund is involved, those rules are set out in Our Ritual of Accountability, our orders, returns and refunds policy.

Tracking Your Order

Your dispatch email includes a tracking link. You can also track your order from the My Account section on houseofriana.com. If your tracking has not updated within 48 hours of dispatch, write to us at support@houseofriana.com and we will chase it down for you.

When Your Order Arrives

Before you sign, before you open, take 30 seconds to check the outer packaging. If your parcel arrives visibly damaged, tampered with, or resealed, do not accept it. Note this with the courier on the spot and write to us at support@houseofriana.com within 24 hours.

For everything else, please record an unboxing video. Every time. It is your strongest protection and ours.

Delivery Instructions

Orders require a signature or OTP at delivery. If you are unavailable, please arrange for someone you trust to receive it. We are not responsible for orders signed for by an alternate recipient.

For Cash on Delivery orders, please keep the amount due ready when the courier arrives.

Shipping and billing addresses cannot be changed once an order is placed, so please double-check your details at checkout.

Failed or Undeliverable Deliveries

If a delivery attempt fails and your order is returned to us, we will contact you to arrange re-dispatch. Reshipping charges may apply. If you choose not to reship, we will refund the product value only.

Please do not refuse a delivery. A refused shipment returns to us at a cost that will be deducted from any eligible refund.

If a Cash on Delivery order is refused or cannot be delivered, we may not offer Cash on Delivery on your future orders.

Lost or Missing in Transit

If your order appears lost in transit, and tracking has shown no movement for more than 5 business days after dispatch, write to us. We will investigate with our shipping partner and come back to you within 5 business days.

If your order arrives with items missing, report it within 48 hours of delivery with your unboxing video and images of both the inner and outer packaging, and we will put it right.

Cancellations, Returns & Refunds

Cancelling an order, returns, exchanges, and refunds are all covered in Our Ritual of Accountability, our dedicated orders, returns and refunds policy. If your question is about getting your order to you, you are in the right place. If it is about sending something back or getting your money back, that policy has you covered.

Reach Us

Email: support@houseofriana.com

Monday to Friday · 10am to 6pm IST · Always include your Order Number

We are a small, intentional team, and this policy, like our products, was made with care. If your order is taking longer than it should, or something has gone wrong on its way to you, tell us. We would always rather hear from you than have you wonder.

House of Riana (OPC) Private Limited · Navi Mumbai, Maharashtra, India

This policy is subject to change. The current version is always available at houseofriana.com

© 2026 House of Riana (OPC) Private Limited. All rights reserved.