Privacy policy

Privacy Policy

Effective Date: 3 November 2026 · Version 3.1 · houseofriana.com

The Short Version

We collect only what we need. We use it only for what we said. We don’t sell it. Ever.

If you’d like the full picture, it’s below, written in plain language, without the maze.

Who We Are

House of Riana (OPC) Private Limited operates houseofriana.com and the CHALICE collection of ritual wellness products. When this policy says “we”, “us”, or “our”, that’s us.

Questions about this policy? Write to us at support@houseofriana.com.

What We Collect & Why

Information you give us

When you place an order, create an account, or contact us, we collect:

• Name, email address, phone number, and delivery address, to process and deliver your order
• Account login credentials, to give you access to your order history and preferences
• Communications you send us, to respond to your queries and improve our service

Information we collect automatically

When you visit houseofriana.com, we collect:

• Browsing behaviour, pages visited, and time spent, to understand what’s working and what isn’t
• IP address and device/browser type, for security and site optimisation
• Cookie data, to remember your preferences and improve your experience (more on this below)

What we do not collect

Your payment information – card numbers, banking details – is never seen or stored by us. It goes directly from your device to our payment gateway provider via encrypted transmission. We don’t even get a glimpse.

How We Use Your Data

We use your information for exactly what you’d expect, and nothing you wouldn’t:

• To process, pack, and deliver your order
• To send you order confirmations, dispatch updates, and delivery notifications
• To respond to your questions and resolve concerns
• To send you product updates, offers, and wellness content, only if you’ve opted in
• To improve our website, products, and your overall experience with us
• To comply with legal obligations under Indian law

We do not use your data for automated decision-making or profiling.

Who We Share It With

We do not sell, rent, or trade your personal data. We share only what is necessary, only with parties who need it to serve you:

• Payment gateway provider, to process your transaction securely
• Shipping partners (courier aggregators and the courier companies they assign), to deliver your order and, for Cash on Delivery orders, collect payment at your door
• Email and SMS marketing platform, to send communications you’ve consented to
• Website analytics provider (Google Analytics), anonymised and aggregated data only

All third-party partners are contractually required to keep your data confidential and use it only for the specific purpose for which it was shared.

We may also disclose your data if required to do so by law, court order, or a government authority. We’d rather not, but we will comply with our legal obligations.

Marketing Communications

We believe your inbox is sacred. We will only send you marketing emails or SMS messages if you’ve explicitly opted in.

Every marketing communication we send includes an unsubscribe link or opt-out instruction. Use it freely, no hard feelings, no hoops to jump through.

Opting out of marketing does not affect transactional communications – you will still receive order confirmations, dispatch updates, and support responses.

Cookies

Cookies are small files stored on your device that help our website remember you and work properly. We use them for three things:

• Essential cookies, the site cannot function without these; they cannot be switched off
• Analytics cookies, to understand how visitors use our site, in anonymised aggregate form
• Preference cookies, to remember your settings and make your next visit smoother

You can manage or disable cookies through your browser settings at any time. Disabling non-essential cookies won’t stop you from placing an order, it may just mean we can’t remember your preferences next time.

How Long We Keep Your Data

We keep your data only for as long as necessary:

• Order and transaction records, retained for 3 years to meet GST and accounting compliance requirements
• Account information, retained while your account is active; deleted within 30 days of account closure
• Marketing preferences, retained until you opt out, then deleted promptly
• Support communications, retained for 1 year for quality and training purposes

When data is no longer needed, it is deleted or anonymised. We don’t hold on to what we don’t need.

Your Rights

Under India’s Digital Personal Data Protection Act 2023 (DPDP Act), you have the right to:

• Know what personal data we hold about you
• Correct any inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time
• Raise a grievance with us if you believe your data has been mishandled

To exercise any of these rights, write to us at support@houseofriana.com. We will respond within 7 business days.

How We Protect Your Data

We take data security seriously, not because we have to, but because it’s the right thing to do.

• Our website runs on an encrypted (HTTPS) connection
• Payment transactions are processed through PCI-DSS compliant gateways
• Access to customer data within our team is strictly limited to those who need it
• We regularly review our data practices and security measures

No system is entirely immune to risk – we won’t pretend otherwise. If we ever become aware of a data breach that affects you, we will notify you promptly and take immediate corrective action.

Children’s Privacy

Our products and website are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with their data, please write to us immediately and we will delete it without delay.

Changes to This Policy

We may update this policy from time to time, to reflect changes in our practices, our services, or applicable law. When we do, the updated version will be posted at houseofriana.com with a revised effective date.

We won’t bury significant changes in fine print. If something material changes, we’ll let you know.

Questions & Grievance Redressal

Under the DPDP Act 2023, you have the right to raise a grievance with us directly before approaching any regulatory authority.

Grievance Officer: Reetu Singh, Founder & CEO, House of Riana (OPC) Private Limited

Email: support@houseofriana.com

Address: B-1601, Green Palms CHS, Sector 15, Ghansoli, Navi Mumbai, Maharashtra, 400701

Monday–Friday · 10am–6pm IST · Response within 7 business days

Your data is yours. We’re simply its custodians, and we take that responsibility as seriously as every ingredient we put in a jar.

House of Riana (OPC) Private Limited · Navi Mumbai, Maharashtra, India

This policy is subject to change. The current version is always available at houseofriana.com

© 2026 House of Riana (OPC) Private Limited. All rights reserved.