Terms of service

Terms of Service

Effective Date: 3 November 2026 · Version 4.1 · houseofriana.com

Before We Begin

This document is an electronic record under the Information Technology Act 2000 and the rules made under it. It is generated by a computer system and does not need a physical or digital signature.

By visiting houseofriana.com, creating an account, or placing an order, you agree to these Terms of Service. If you disagree with any part of them – please don’t use the site.

We’ve written this as plainly as we can. It’s a real agreement between two real parties – not a wall of text designed to confuse. Read it, know your rights, and hold us to ours.

Who We Are

House of Riana (OPC) Private Limited (“HRP”, “we”, “us”, “our”) is a company incorporated under the Companies Act 2013, with its registered office at B-1601, Green Palms CHS, Sector 15, Ghansoli, Navi Mumbai, Maharashtra – 400701.

We operate houseofriana.com and manufacture and sell the CHALICE collection of ritual wellness products under GSTIN 27AAICH2525C1ZX.

Using Our Website

By accessing houseofriana.com you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into a binding agreement
  • You are accessing the site for personal, non-commercial use only
  • The information you provide to us is accurate and complete

You agree not to:

  • Use the site for any unlawful purpose or in any way that could damage, disable, or impair it
  • Attempt to gain unauthorised access to any part of the site or its systems
  • Upload, transmit, or introduce any virus, trojan, worm, keylogger, spyware, or other malicious code
  • Scrape, copy, or republish any content without our express written permission
  • Use any data or contact details collected from the site for direct marketing, or to contact any person, whether by email, SMS, phone, or post
  • Resell or commercially exploit products purchased from us
  • Submit false, misleading, or fraudulent information in any form

Accounts & Registration

Creating an account is optional – you can check out as a guest. If you do register, here’s what applies:

  • You are responsible for maintaining the confidentiality of your password. Don’t share it.
  • All activity under your account is your responsibility, whether or not authorised by you
  • Your user ID must not be misleading, and you must not use your account to impersonate any person or misrepresent your connection with anyone
  • If you suspect your account has been compromised, notify us immediately at support@houseofriana.com
  • We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or are inactive for more than 24 months
  • You may request account deletion at any time by writing to us – we’ll action it within 30 days, subject to legal data retention requirements

Products & Pricing

Accuracy

We make every effort to ensure product descriptions, images, and pricing are accurate. Where a genuine error is identified – including a pricing error – we reserve the right to cancel the affected order and issue a full refund. We try hard to get every detail right, but we do not warrant that every description, colour, or on-screen image is complete, current, or error free. Screens and lighting differ, so small differences in how a shade or texture appears are not a fault.

Pricing & GST

All prices are in Indian Rupees and inclusive of applicable GST. Prices are subject to change without prior notice. Your order is billed at the price shown at the time of checkout. Promotions and offers may carry their own terms, and we can run, change, or withdraw them without prior notice.

Current offer: The Golden Hour

The Golden Hour runs in two windows: 3 November 2026, 12:00 am IST to 15 November 2026, 11:59 pm IST; and 18 December 2026, 12:00 am IST to 2 January 2027, 11:59 pm IST. During each window, every CHALICE 150g jar is sold at 50% off the MRP printed on the jar, while stock lasts. Sale prices are shown on the product page; no code is needed. Outside the windows, prices return to the regular website prices. The offer does not combine with any other discount, including the Coven member rate: Coven members receive the sale price during the windows, and their 15% resumes when each window closes. The Cash on Delivery fee is not discounted.

Product availability & no backorders

All products are subject to availability. We do not backorder – we will never accept payment for a product we cannot fulfil immediately. If a product you’ve ordered goes out of stock after your order is placed, we will contact you within 2 business days to arrange a full refund or discuss alternatives. Your money will not sit with us for a product that isn’t ready to ship.

Personal use only

Our products are for personal use only. We reserve the right to refuse or cancel orders that appear to be placed for commercial resale.

Orders & Payments

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.

  • An order is confirmed only upon receipt of your order confirmation email
  • We accept prepaid online payments (credit card, debit card, UPI and net banking) and Cash on Delivery. Cash on Delivery orders carry a COD fee of ₹56 (incl. GST), shown at checkout
  • We may decline Cash on Delivery for an order, or for future orders, where earlier Cash on Delivery parcels were refused, or where the address or phone number cannot be verified
  • Online payments are processed through secure, PCI-DSS compliant third-party gateways. We do not store your payment credentials
  • If a payment is declined, your order will not be processed. Please verify your details and try again
  • Fraudulent transactions will be reported to the relevant authorities

You can cancel or change an order within 24 hours of placing it, as long as it has not shipped. Once it ships, we cannot alter it. For cancellation and refund terms, please refer to our Ritual of Accountability policy at houseofriana.com.

Reviews, Ratings & User Content

We welcome honest feedback – the good, the considered, and the constructive. When you submit a review or any content on our platform:

  • You confirm it is based on your genuine, firsthand experience
  • You confirm you own the content you are submitting – or have the legal right to share it
  • You confirm your submission does not include copyrighted music, images, text, or any material owned by a third party without their explicit permission. What you share is yours to share – if it isn’t, please don’t.
  • You grant us a non-exclusive, royalty-free licence to display your content on our website and marketing materials
  • You retain ownership of your content – we simply have permission to use it

We reserve the right to remove content that contains offensive language, false claims, personal attacks, spam, third-party intellectual property used without permission, or anything that violates applicable law. We do not remove reviews simply because they are critical – honest feedback matters.

User-submitted content does not constitute medical, therapeutic, or professional advice of any kind.

One more note on ideas. If you send us a suggestion, comment, or idea for a product or for the brand, we treat it as friendly and non-confidential, and we may use it without owing you payment or credit. We say this not to be cold, but so that a shared idea never turns into a misunderstanding later.

Loyalty & Referral Programme

Full programme details will be published at houseofriana.com when the programme launches. HRP’s subscription programme and founding membership (The Coven) are live at launch. Subscription loyalty tiers are auto-applied at 10% (months 1–3), 12% (months 4–6), and 13% (months 7–12). The Coven founding membership – open for 90 days from launch at 15% lifetime – is detailed at houseofriana.com/the-coven. The following terms apply regardless:

  • Points and rewards have no cash value and cannot be exchanged for money
  • Points are non-transferable and linked to your registered account only
  • We reserve the right to modify, suspend, or discontinue the programme at any time, with reasonable notice where possible
  • Any attempt to manipulate, game, or abuse the programme will result in forfeiture of points and may result in account termination
  • Referral rewards are issued only when the referred customer completes a qualifying first purchase

Intellectual Property

Everything on houseofriana.com – the brand name, logo, CHALICE collection name, product names, photography, copy, design, and all other content – is the intellectual property of House of Riana (OPC) Private Limited, protected under Indian and international intellectual property law.

You may not reproduce, distribute, modify, or commercially exploit any of our content without our prior written consent. Sharing our content on personal social media with proper attribution is welcome – passing it off as your own is not.

Your Licence to Use the Site

We grant you a limited, revocable, non-exclusive licence to view and use houseofriana.com for your own personal, non-commercial use. That licence does not include the right to:

  • Frame, mirror, or embed any part of the site
  • Republish, sell, license, or redistribute our content, beyond what your browser needs to display a page
  • Modify, reverse engineer, or build anything derived from the site or its content
  • Collect or store information about our other customers
  • Use meta tags or hidden text built from our content
  • Run bots, spiders, crawlers, scrapers, or any tool that gathers data or places an unreasonable load on our systems

Any use outside this licence ends it at once, and leaves every other right we have fully intact.

Copyright Concerns

We respect other people’s intellectual property and ask for the same in return. If you believe something on our site copies your work without permission, write to us at support@houseofriana.com with “Copyright” in the subject line. Please tell us what the work is, confirm that you own it or are allowed to act for the owner, point us to where it appears on our site, and share your name, address, email, and phone number so we can follow up. This is for copyright notices only. For anything else, our usual support address is the place to go.

Third-Party Links

Our website may contain links to third-party sites – payment gateways, social media, logistics tracking, and others. These are provided for convenience only. We are not responsible for the content, privacy practices, or terms of any third-party site. Visiting a linked site is at your own discretion and risk.

Health & Product Disclaimers

Our products are cosmetic wellness formulations. Let us be unambiguous about what they are – and what they are not:

  • CHALICE products are not medicines. They are not intended to diagnose, treat, cure, or prevent any medical condition or ailment. If you have a health concern, please consult a qualified medical professional – a jar of bath salts, however beautifully made, is not a substitute for a doctor.
  • All products are for external use only. Always read usage instructions on the packaging before use.
  • All ingredients are listed on our packaging. Please review them carefully, especially if you have known allergies or skin sensitivities. Patch-test before full use – this is your responsibility.
  • We are not liable for reactions arising from failure to review ingredients or patch-test prior to use
  • Natural variation in colour, texture, and scent between batches is not a defect – it is the nature of small-batch botanical formulation
  • Personal preferences around fragrance, formulation, texture, or ingredient sensitivity are subjective, and do not count as a product defect
  • We are not liable for damage arising from misuse, improper storage, or failure to follow usage instructions

The site and its content are provided “as is”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose.

Limitation of Liability

To the fullest extent permitted under applicable Indian law, House of Riana’s total liability to you for any claim shall not exceed the value of the specific order in question.

We are not liable for any indirect, incidental, or consequential loss – including loss of data, loss of income, or reputational harm – arising from your use of the site or our products.

Any claim connected to the site or these terms needs to be raised within one year of the event that gave rise to it, to the extent the law allows. After that, it is time-barred.

Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence – because some things simply shouldn’t be limited.

Indemnification

You agree to defend, indemnify and hold harmless House of Riana (OPC) Private Limited, its directors, employees, and agents from any claims, losses, damages, or expenses, including reasonable legal costs, arising from:

  • Your breach of these Terms of Service
  • Your violation of any applicable law or third-party rights
  • Any content you submit to our platform, including reviews and communications
  • Your use of bots, scrapers, or any tool that places an unreasonable load on our systems

Governing Law & Dispute Resolution

These terms are governed by the laws of India. Disputes will be resolved as follows:

  • We would always rather resolve a concern directly than through any formal process. If something has gone wrong, write to us first at support@houseofriana.com. We will respond within 2 business days and make a genuine effort to resolve it.
  • If a dispute cannot be resolved through good-faith discussion within 30 days, either party may approach the courts of Navi Mumbai, Maharashtra, which shall have exclusive jurisdiction over any matter arising out of or connected to these terms.
  • Nothing in these terms affects your statutory rights as a consumer under the Consumer Protection Act 2019, including your right to approach the appropriate consumer forum.

Changes to These Terms

We may update these terms from time to time. The revised version will be posted at houseofriana.com with an updated effective date. Continued use of the website after changes are posted constitutes your acceptance.

If a change is material, we’ll make a reasonable effort to let you know – because burying significant updates is not something we do.

Notices

When we need to send you something formal – a notice, disclosure, or update – we may do it by email or by posting it on houseofriana.com, and you agree that this counts as being in writing. If you would rather not receive notices electronically, you can tell us. Since the site runs on electronic communication, we may not be able to keep your account open in that case.

General

These terms, along with the policies we link to, are the whole agreement between you and us about your use of the site. They replace anything said or written before.

If we do not enforce a part of these terms straight away, we keep the right to enforce it later. Letting one thing go is not us giving up the rule.

If any part of these terms is found to be invalid or unenforceable, that part is trimmed back or removed and the rest stays fully in force. Nothing here creates a partnership, agency, or joint venture between us.

Contact Us

Email: support@houseofriana.com

Address: B-1601, Green Palms CHS, Sector 15, Ghansoli, Navi Mumbai, Maharashtra – 400701

Monday–Friday · 10am–6pm IST · Response within 2 business days

These terms exist to protect both of us. We’ve written them with the same intention we bring to everything else – honestly, clearly, and with care.

House of Riana (OPC) Private Limited · Navi Mumbai, Maharashtra, India

This document is subject to change. The current version is always available at houseofriana.com

© 2026 House of Riana (OPC) Private Limited. All rights reserved.